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TERMS and CONDITIONS.

Ordering
Pricing policy
Communication
Cookies
Security
Privacy
Fulfilment and delivery
Guarantee
Over 18
Cancellation and return
RAC, returns procedure
Recycling

Ordering.
Whether you are browsing our online catalogue or know just what you want to order you only need to click on a reference number for an item to be added to your shopping basket.

Every item comes with a description and guidance for it’s use, you can alter or change items at any time until you are completely satisfied with your order.

We need your name and the delivery address for your order, this must be the same as appears on any credit or debit card you are using for payment, We will need the 16 digit number and the expiry date, both from the front of your card and then the 3 digit security code from the back (all cards accepted except Amex, Diners and Solo). No charge is made to your card until the day goods are despatched. It is easy at this stage to create your Healthy For Life account so future visits will only need a quick click for us to greet you.

You might prefer to place your order by telephone so list the goods by catalogue number, description and price and then call our Orderline on 0871 075 1226 with your credit or debit card to hand.

Or, there is always surface mail, just write the details of your order, enclose a crossed cheque or postal order payable to HSS, or the details of your credit or debit card as above, and post to Healthy For Life, PO Box 12611, Dublin 18. Ireland. Cheques are banked as received for security reasons.

Which ever route you follow, all our systems are designed to be easy and friendly but if you need assistance with any query or problem call one of our helpful service team on 0871 075 1226. Our offices are open from 8am until 9pm every weekday, (9am until 6pm at weekends and bank holidays). Calls cost 10p per minute plus your network extras.

Pricing policy.
All the prices shown in our catalogues are in GB £££s and every order form gives the charge for packing and postage. They include VAT at the current rate of 20%; we reserve the right to amend prices to reflect any change in VAT rates. Items returned for credit that were supplied as part of a multiple offer will be credited at a proportionate amount decided by us.

Ongoing communication.
We are a dynamic organisation with our buyers continually searching for new and innovative items to extend the range of goods we offer. We like to keep our customers notified of these items as well as special offers we introduce from time to time. Every email you receive from us will include the opportunity to “unsubscribe” from future bulletins with just one click.

Cookies.
These are small text files of compressed information transmitted to your computer to assist in the ordering process. They are the data storage medium when you open an account with Healthy For Life that will record your
transactions and recover them when requested. Cookies are completely secure, quite anonymous and do not capture any personal, payment or credit/debit card details.

Security.
Orders are received online through a system called Secure Socket Layer (SSL); this is a form of encryption technology that converts whatever information you give us into a totally protected form that cannot be penetrated by any un-authorised internet user. Our organisation has approval to Level 1 of the Payment Card Industry Protection Scheme.
Hard copy orders are entered into this system by our trained operators and have the same high degree of protection with the original paperwork shredded.

Privacy & Data Security

Information we collect about you and the use of your Personal Data

At Healthy for Life we respect your privacy and promise to use any information we hold about you and your account in a safe and responsible way. By choosing to shop with us, you are agreeing to our Privacy Policy, in particular, our use of your information, as outlined below. You have the right to object to this processing if you so wish and if you do wish to change your mind please contact us.

However, please understand that if you do object, then this may affect our ability to carry out the tasks outlined below that are designed for your benefit.

We process and retain your personal information for certain legitimate Interests, which include some or all of the following:

  • Where the processing enables us to enhance, modify, personalise or otherwise improve our services and communications for the benefit of our customers
  • To identify and prevent fraud by verifying your identity
  • To enhance the security of our network and information systems
  • To better understand how people interact with our websites, email and catalogue communications
  • To provide postal, telephone and email communications which we think will be of interest to you
  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
  • To determine the effectiveness of promotional campaigns and advertising.

The information we gather on our site falls into two categories: (1) personal information you supply when you become a customer, order, complete a survey, post in a discussion forum, post news articles, or provide your email address, and (2) tracking information collected as you navigate through our site.

  1. Personally identifiable information. To use certain features on our site, we ask you to become a registered user. When you do this, we collect personally identifiable information about you such as your name, mailing address, e-mail address, telephone number, date of birth, user name and password. We may also ask you for personal information when you place an order for our products or when we ask for your help to complete a survey. We use this information to process your order, your request or to help improve our site. When personally identifiable information is collected, you will know because you will have to fill out a form on our site and this is clearly stated.
  2. Aggregate information. When you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the site. None of this information identifies you personally; we collect it for aggregate reporting on site activity to help us mange the performance of the site for a better shopping experience.

How do we use your Personal Data

We may contact you with our latest offers and/or promotions that we think might interest you, as part of our market research, either by mail, telephone or e-mail.

Our communications are designed to tell you about the benefits we can offer, so that you will be notified of our latest deals, offers and promotions. We use the information we collect about you to tailor the content you receive and try to ensure that the offers are as relevant to you as possible.

In addition, the personal information you provide may be used for the purposes of identity verification, credit and risk management, revenue collection, database verification and enhancement.

We may also share your details with carefully selected and trusted partners whose product or services we think might interest you, either directly or through a data co-operative. We only share your details with our trusted partners whom will only contact you via postal communications and we never share email or telephone contact information for marketing communication purposes. You have the right to object to your information being shared with our partners and if you wish to do so contact us.

Data Co-operatives are companies whose members contribute information about their consumers in exchange for information about other consumers that may be interested in their products. They are just as protective as we are regarding the security and privacy of your data and adhere to the latest standard and regulations to prevent the loss or unauthorised use.

We currently share your data with the following Data Co-operative:

Abacus Alliance - https://www.epsilonabacus.com/

 

Other trusted partners that we may share your data with where we think they offer a product or service that may be of interest to you, but are not limited to, one of the following categories: 

Retailers/Mail Order

Automotive

Fashion/clothing

Household

Gardening

Gifts

Beauty

Collectibles

Food & Wine

Gadgets

 

Charities

Animal

Arts & Culture

Community

Environmental

Elderly

Disability

Housing

Medical

Overseas Aid

Public Service & Military

 

Lifestyle

Health & Wellbeing

Leisure

Outdoor activities

Entertainment

Home interiors

 

Finance

Insurance, home, car, pet, personal

Banking

Pensions

Investments

Please note that Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission. If you would like more information, please call us on  020 3455 7898, write to us at our address below or email us at enquiries@drgplc.com .

We may randomly monitor and record you calls to us because this helps us to ensure that we provide you with the highest level of services and maintain quality standards. We may also pass information about you to agents, services providers and/ or employees to carry out services using your data.

Security of your Personal Data

Our website uses Secure Sockets Layer (SSL) certificates that ensure your data is encrypted when transmitted over the Internet. We have upgraded our site to ensure that all pages are secure in line with the latest best practise. When you are in the secure section of the site, a padlock symbol appears in your browser. In most web browsers this appears to the right or left of the address bar at the top depending upon the web browser you are using.

'Verified by Visa' and 'MasterCard SecureCode' are additional security measures for customers using payment cards from Visa and MasterCard.We also provide the option for you to pay securely using Paypal. This allows you to confirm your identity before purchase as a protection from unauthorised use of your credit or debit card when shopping online. For more details, please visit Visa, MasterCard or Paypal online or contact your card issuer.

We strongly recommend to keep your password safe and not to dilvulge your password anyone else under any circumstances. Please remember to log out of your session at the end and to close down the session. This is especially important if you are using a shared computer in a internet café or library.

We use a SSL certification on our website to ensure that data is transferred securely.

Our payment page is hosted by a leading payment provider Sagepay and we do not hold your card details on our servers. For more detail, please visit their website at https://www.sagepay.co.uk/

Opting out from Email, Trusted partners and Catalogues

If you wish to opt out from receiving email, telephone and postal communications from us or if you do not want us to share your Personal Data with any of our trusted partners then please use one of the methods listed below.

However, please understand that if you do object, then this may affect our ability to offer you the best possible experience when you shop with us. You can update your preferences via one of the following:

  • Send an email titled 'opt out' to enquiries@hfldirect.com and let us know which service you'd like to unsubscribe from - choose from catalogue, email and/or trusted partner sharing.
  • Clicking on the unsubscribe link in every email we send – only applies for our Healthy for Life emails
  • Ticking the relevant box located at the bottom of the order form you've received from us and then send the order form back to us
  • Call our compliance line 020 3455 7898
  • Write a letter detailing your request and which activity you wish to opt out from to: Healthy for Life Data Protection Officer, DRMG House, Sittingbourne, Kent, ME10 3US

Should you wish to correct any information or preference we currently have for you then you can use any of the relevant procedures as listed above to update us with your wishes at any time.

External Links

For your easy accessibility our websites may include links to sites on the Internet that are owned or operated by our trusted partners. Upon following a link to such trusted partner site, you shall review and agree to that site's rules of use before using such site as we have no control over the content of that site and cannot assume any responsibility for the privacy practices or content of such trusted partner sites.

Cookies

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. They are not harmful and do not contain any confidential information such as your home address, date of birth or credit card details. The information stored in cookies is safe and anonymous. You can find more information about cookies at http://www.allaboutcookies.org

Healthy for Life website uses cookies. Some of these cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience. By using our site, you also consent to the use of these cookies

Cookies are used on our site for the following reasons: 

-To store the content of your online shopping basket whilst you browse the site and to complete an order.
-To compile anonymous aggregated statistics that allow us to understand how users use our website and help us improve the structure of our website.
-We also allow selected third parties to place cookies when you visit our site. Third party cookies may be left by selected companies who participate with us in marketing programmes. These cookies enable us to monitor which adverts you see and click on to get to our site and to also personalise advertisements for goods and services. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/

Below are links to the companies that we currently allow trusted partner cookies on our website: 

Google Analytics (for analysing visitor and transactional behaviour): https://www.google.com/policies/technologies/ads/#toc-analytics
Live support (live web chat services): https://www.zopim.com/
Dotmailer (email and presentation) https://www.dotmailer.com

Behavioural and targeted advertising using cookies

The information that we collect and use for behavioural advertising is not personal information and it cannot be used to identify you. It will not contain your name, home address, phone number or any other piece of personally identifiable information.

We want to make sure that we only contact you with content that you will find relevant and interesting. We do this by using online behavioural advertising (or interest based advertising). In order for it to work we collect information about your browsing activity using cookies. These cookies pass back to us your browsing information which then allows us to determine what content is most useful and relevant to be shown to you.

We anonymise your email addresses to keep your data more secure. The email addresses are scrambled before being utilised to ensure nobody else can gain access to your email address. This enables us to offer our customers the best possible online user experience and equally allows us to improve the relevancy of our advertising. This allows us to provide you with more of the content you want to see based on your browsing behaviour and you should not be worried about this as it is a very safe and transparent process.

We do share information with a number of trusted partners such as (Google & Facebook) to enable us to deliver targeted advertising to you.

If you would prefer not to receive this type of advertising, then we've made it easy for you to opt out, but it is important to understand that this does not mean that you will no longer receive advertising when you are using the internet. It just means that the advertising you see displayed on websites will not be tailored to you and your interests and therefore may be less relevant to you.

There are some great websites that are impartial and can offer you more information and help you to make informed choices. To opt-out of all behavioural advertising, please follow these 5 tips: http://www.youronlinechoices.com/uk/five-top-tips

To opt-out of a particular provider of behavioural [and contextual] advertising - Click on this link: http://www.youronlinechoices.com/uk/your-ad-choices

You can also manage your privacy within the web browser that you are using. Many web browsers also have a 'private browsing' mode as well.

 

Disabling/Enabling Cookies

We use cookies to ensure that we provide the best possible standard of service to our online customers. However, as part of our privacy and security policy, we require your consent to use them. To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer's hard drive. For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar. If you choose not to consent to the use of cookies, your experience of our site will be impaired.

 

If you should have any further questions or queries relating to the use or storage of your Personal data, then please write to: 

Data Protection Officer
Healthy for Life

DRMG House,

Sittingbourne,

Kent,

ME10 3US

 

If you wish for a reply, please remember to include your full name, address and customer account number if known.

Our privacy policy may be subject to change, please revisit our policy page at any time to view the latest version.

Privacy policy was last updated May 2018



Fulfilment and delivery.
Subject to availability, all orders are picked from stock, packed and despatched within 7 days to addresses on the UK mainland; most will arrive with you within 10 days but you should allow up to 28 days for delivery. You will find the charge we make for postage and packing on the order form, this includes insurance to your door. Delivery to Highlands and Islands may require a supplementary charge. Heavier items, marked with a two man symbol, will attract a greater charge.

Guarantee.
All the products shown in our catalogues and websites have been carefully selected from reliable manufacturers and have passed our high demands for quality and performance. The catalogue illustrations and descriptions are intended to give a fair guide to the product’s appearance and use, dimensions are given where they might be helpful. This enables us to give a 100% guarantee that if you are not completely satisfied with your purchase(s) you may return them in their original packing for a replacement or a refund of the purchase price you paid. (In the case of personalised products or those that have hygiene implications this guarantee will only apply to faulty goods). Your statutory rights are not affected. Orders are accepted on the basis of these terms and conditions, in the event of any dispute English Law will apply.

Over 18 years of age.
The law does not allow people under 18 years of age to buy knives or other articles that could be easily adapted to cause injury. Healthy For Life will request confirmation of age from every person ordering knives or similar articles.

Cancellation and return.
Under the terms of the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your order within 7 days of placing it or within 7 days of it being delivered. We will make a full refund of the purchase price you have paid and our packing and postal charge. Goods that arrive damaged or are faulty must be reported to us within 7 days of delivery to your address, our Customer Services team will advise you on our returns procedure. For such items we will refund any postal charge incurred by you; please obtain a receipt for this cost from the Post Office.

Returns procedure and RAC’s
If you wish to return an item contact our Customer Services team
(0871 075 1226) or email customerservice@hfldirect.com. They will provide you with a Returns Authorisation Code (RAC) and enter your request on our computer system; you must include the RAC reference number with the goods being returned so that we can deal with them speedily and correctly. Failure to enclose an RAC reference number may make it impossible to identify your goods or understand any request made.

Items being returned under guarantee should have the receipt for postage attached. They should be securely parcelled, ideally in their original packing. It is a good idea to obtain a certificate of posting as proof of return, so you will have some protection against your goods being lost in transit; returned parcels remain your responsibility until safely received by us; high value items should be insured.

Goods being returned should be clearly addressed to:
Healthy For Life, PO Box 12611, Dublin 18. Ireland.

Replacements will be despatched within 7 days (subject to stock availability), refunds, where appropriate, will be credited via the same method you used to pay us, ie credit/debit card, or by cheque.

Recycling
The Waste Electrical and Electronic Equipment (WEEE) Regulations apply throughout the UK in order to protect our environment. Along with other retailers, Healthy For Life subscribes to the Distributor Take-Back Scheme (DTS) which allows you to deposit your old electrical/electronic items free of charge, at recycling points set up around the country.
Visit www.recycle-more.co.uk to find out where your nearest recycling point is. We cannot accept electrical items back for recycling. Instead Healthy For Life has contributed to the funding of an alternative network of UK recycling facilities as stated above.

Waste (dead) batteries.
There are battery collection bins provided in every community and we encourage you to use these facilities and not to dispose of exhausted batteris with your general rubbish. You can find your local portable waste battery recycling facility at www.recyclenow.co.uk.


The content of these Terms and Conditions is under the copyright of the Direct Response Group of Companies and must not be reproduced in any form other than to print, or download for your personal information.